FAQs

1. I think I already have a UTORid. How do I find out what it is?2024-07-12T11:23:36-04:00

It should be printed on your TCard:

Tcard with the UTORid printed above the barcode.

Alternatively, if you know your UTMail+ address and password, you can go to the UTORid website and click “get information”. Enter your email username (your email address without the @mail.utoronto.ca) and your password.

2. What if I forget my password?2026-08-06T09:48:55-04:00

Users may reset their UTORid password if they have set up a self-service password reset mechanism. Students (including alumni), faculty and staff can also visit one of the three locations authorized to reset passwords:

If your circumstances make these options impossible, you may contact the Information Commons Help Desk at either (416) 978-HELP or help.desk@utoronto.ca.

Guests who forget their UTORid password should contact their sponsor (the person who issued them their UTORid).

3. What are the password strength requirements?2026-09-21T14:05:36-04:00

Refer to UTORid password requirements for more details.

Last modified: February 21, 2025

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