FAQs
It should be printed on your TCard:

Alternatively, if you know your UTMail+ address and password, you can go to the UTORid website and click “get information”. Enter your email username (your email address without the @mail.utoronto.ca) and your password.
Users may reset their UTORid password if they have set up a self-service password reset mechanism. Students (including alumni), faculty and staff can also visit one of the three locations authorized to reset passwords:
- St. George Campus: Information Commons Help Desk, Robarts Library, first floor. View hours of operation.
- University of Toronto Mississauga: Service Desk, CCT Building Atrium, CCT0160. View hours of operation.
- University of Toronto Scarborough: Student Help Desk, Bladen Wing, BV487. View hours of operation.
If your circumstances make these options impossible, you may contact the Information Commons Help Desk at either (416) 978-HELP or help.desk@utoronto.ca.
Guests who forget their UTORid password should contact their sponsor (the person who issued them their UTORid).
Refer to UTORid password requirements for more details.
Last modified: February 21, 2025
